Privacy policy
Privacy Policy
The controller of personal data collected through the online store www.streetrabbit.ee
is Street rabbit email: info@streetrabbit.ee
We are committed to protecting the privacy of our clients and website users. This Privacy Policy explains how we collect, use, disclose, transfer, and store personal data. Our online activities comply with all applicable European Union regulations and the laws of the Republic of Estonia.
1. Types of Personal Data Processed
Personal data means any information collected by StreetRabbit that can be used to identify an individual or contact them.
Personal data may be collected with your consent in the following ways:
When you provide your contact details (name, address, phone number, email address) on our website or in-store;
When you use your customer account on the website;
When you make a purchase or order in the online store (you may be asked to provide personal data such as your name, address, postal code, email address, and phone number).
2. Purpose of Processing Personal Data
Personal data is processed for the following purposes:
To manage customer orders and deliveries;
To provide customer support and resolve any issues related to orders or services;
To generate website usage statistics and ensure the functionality of our online services (IP addresses and network identifiers may be processed for this purpose).
3. Legal Basis
The processing of personal data is carried out for the purpose of fulfilling the contract concluded between the customer and StreetRabbit.
4. Recipients of Personal Data
Personal data may be shared with:
Customer support staff, for managing orders, order history, and resolving issues;
Delivery service providers, for order fulfillment (the customer’s name, phone number, email, and delivery address are shared when applicable);
IT service providers, when necessary to ensure website functionality or data hosting.
5. Data Security and Access
Personal data is stored on secure servers located within the European Union or the European Economic Area (EEA).
Access to personal data is limited to authorized employees of the online store, who may access the data only to resolve technical issues or provide customer support.
StreetRabbit applies appropriate physical, organizational, and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.
Data transfers to authorized processors (e.g., transport or hosting partners) occur under written agreements that ensure proper data protection.
Payments made through StreetRabbit are processed securely outside the online store via paypal.
Apple Pay and google pay transactions are processed in the respective provider’s secure environment.
All communication between the customer, banks, and payment providers is encrypted, ensuring the confidentiality and safety of your data.
StreetRabbit has no access to customers’ bank or credit card details.
6. Access and Correction of Data
Customers can view and update their personal data within their account profile on the website.
If a purchase was made without creating an account, personal data can be accessed or corrected by contacting customer support.
7. Withdrawal of Consent
If personal data processing is based on consent, the customer has the right to withdraw consent at any time by contacting our support team via instagram at @streetrabbit
.
8. Data Retention
When a customer account is closed, personal data will be deleted unless required for accounting or consumer dispute resolution.
Purchase history from orders made without an account is retained for three years.
Data related to payments and disputes is stored until the claim is settled or the limitation period expires.
Personal data required for accounting purposes is retained for 5 years.
9. Data Deletion
To request deletion of your personal data, please contact our customer support by email.
Requests are processed within one month, and the deletion period will be communicated to you.
10. Direct Marketing Messages
Your email address may be used for marketing communications if you have given consent.
If you no longer wish to receive such messages, you can unsubscribe using the link in the email footer or contact customer support.
11. Dispute Resolution
By using our website, you confirm that you have read and agreed to the principles outlined in this Privacy Policy.
If you have any questions or concerns regarding this policy or data processing, please contact us at info@streetrabbit.ee
.
Disputes regarding personal data processing are handled through customer support.
The supervisory authority in Estonia is the Data Protection Inspectorate (Andmekaitse Inspektsioon), email: info@aki.ee
.
